Pediatric Dentist, Medina, OH 44256 - Dr. Sally Lauterjung and Dr. Julie Croft. Dental care for infants, children, and teens.

Pediatric Dentist Office Information

Office Hours
How are appointments scheduled?
Do I stay with my child during the visit?
What about finances?
Our Office Policy Regarding Dental Insurance


Keystone Pediatric Dentistry, headed by Dr. Sally Lauterjung, is dedicated to providing the very best in dental well being for children and adolescents up to age 18 years, including those with special conditions or handicaps. Our practice, with its state-of-the-art equipment and methodology, will deliver that dental expertise in a kind, gentle and caring atmosphere. 

Office Hours

Doctors on call for emergencies for patients of the practice only!

Monday 8:00 AM - 4:00 PM
   
Tuesday Closed
   
Wednesday 8:00 AM - 4:00 PM
   
Thursday 8:00 AM - 4:00 PM
   
Friday 8:00 AM - 12:00 PM
   
Selected 9:00 AM - 1:00 PM
   

 

 

 

 

 


How are appointments scheduled?

Appointments can be made daily during office hours by calling us at the number listed above.  Please be aware that some dental procedures require time considerations and secondary appointments will be made with that in mind.  If you cannot keep your scheduled appointment, please give us 24 hours notice so that someone else may use that time.

We are aware of school policies, which make it more difficult for patients to be out of school for any reason. However, MEDICAL and DENTAL appointments are EXCUSED ABSENCES with a doctors school pass and signature stating the child was in the office. We would like to see all school age patients after school. This is not possible, therefore, to make certain everyone has a fair share of after-school appointments, the following guidelines have been set. Please help us help your child and others by not asking for exceptions.

1. Children under the age of six will be scheduled  between the hours of  8:30 a.m. and 12:30 p.m. This leaves after school hours open for older children.

2. Restorative appointments for school-age children will be available during morning hours, at lunch or after school four days per week.  As much work as possible will be performed during each appointment in order to minimize the number of appointments needed.

3. Arriving  late for an appointment may require rescheduling so as not keep other patients waiting.  Please call if you are going to be late.

4. If for any reason you fail to come or cancel an after school appointment, the missed appointment will be rescheduled during school time.

Your cooperation in complying with these guidelines is appreciated. We are concerned about school policies and believe these schedules will best benefit every patient. It is our desire to serve each and every one of you without causing your child to miss extensive school time. We appreciate your choosing our office for your child's dental care.

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Do I stay with my child during the visit?

We invite you to stay with your child during the initial examination. During future appointments, we suggest you allow your child to accompany our staff through the dental experience. We can usually establish a closer rapport with your child when you are not present. Our purpose is to gain your child's confidence and overcome apprehension. However, if you choose, you are more than welcome to accompany your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.

What about finances?

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards, most major credit cards and Care Credit.

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Our Office Policy Regarding Dental Insurance

If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days a re-billing fee of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you if your insurance pays us.

PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.

Fact 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.

Fact 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

Fact 3 - DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED
When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

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Pediatric Dentist, Medina, OH 44256 - Dr. Sally Z. Lauterjung and Dr. Julie Rudgers Croft..   Serving patients in the surrounding cities and areas of Medina, Ohio.

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